Freddia Ruffin-Roberson, Chief Operating Officer
froberson@smilecaa.org
Ph: (337) 234-3272 , Ext. 231

COO/Human Resources Manager oversees all programs and services of SMILE. The Human Resources Department — consisting of a Human Resources Manager — it is primarily responsible for the Agency’s human resource functions.

Services are provided to current, future and potential employees, as well as external parties interested in recruitment, training, compensation, benefits, employment verification, health and safety.

DEPARTMENTAL OPERATIONS

• Formulating general personnel policies and procedures;
• Ensuring compliance with all federal, state, and local labor laws and regulations and employee safety standards;
• Screening, interviewing, testing, placement selection and orientating new employees;
• Coordinating employee appraisals, transfers, promotions/demotions, layoffs, recalls, and terminations/resignations/retirements;
• Administering and disseminating employee benefit plans and programs;
• Maintaining personnel records;
• Establishing uniform job descriptions;
• Conducting reference background checks;
• Keeping future reference records on applicants not immediately hired;
• Implementing disciplinary and grievance procedures; and
• Responding to all external inquiries regarding personnel.